FAQ
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We accept payment via debit card, credit card, PayPal, and bank deposit. Go with whatever that's easiest for you!
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All our cakes use halal ingredients, unless stated otherwise in the product details
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Yes, we do provide a beautiful thin candle and a simple cake knife. Please visit the ‘Add-ons’ tab should you wish to purchase sparkler candles.
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Yes, all of our cakes can be consumed between 24 to 48 hours after pickup. We recommend you to wrap the entire cake box in two (2) layers of cling film before storing it in the fridge. This keeps the cake free of fridge odours and ensures any edible flowers will remain fresh. Bring the cake to room temperature before serving, and keep it away from direct sunlight, heaters or flames.
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You can place your order via our secure online shop at any time via the IP88 payment. Just choose your preferred cake style, icing colour, cake flavour and we'll look after the rest. You will receive an email confirmation once your order has been accepted.
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When you're order is processed, you'll receive a confirmation email with an order number. So, do keep an eye out for that email! If you didn't receive said email, drop us a Whatsapp text on our hotline.
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Yes, you can change any order within 10 days of its collection date. Simply email us your order confirmation number along with your change request(s). We will confirm all updated orders via email.
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Once your orders have been placed, there will be no refunds nor can any changes be made. (In very rare cases) should a cake be unavailable after you have purchased the cake, we will substitute the cake with the next best cake possible of the same value.
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As soon as you can. We take orders on a first come first serve basis and have limited availability. All our cakes are made to pre-order one or two (1 or 2 ) days prior the pick-up and/or delivery date.
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We might be able to! Simply drop us an message thru whatsapp +60162935215. We will get back to you as soon as possible.
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Unfortunately, no. If you would like your cake personalised, we highly recommend purchasing a customised acrylic cake topper through our secure online shop here. Or we do provide a simple handwriting calligraphy topper with FOC.
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Yes, our Instagram pictures will have a description of the cake styling that you can refer to when ordering your cake. Please note that all our cakes are unique, with no two cakes being exactly the same.
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Keep the cake box on the floor of your car and make sure the airconditioning is on. Try to avoid putting it on the seat as it can cause the cake to slope during transportation. Keep your cake refrigerated and bring to room temperature for at least 1 to 2 hours before serving.
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We do provide delivery services with distance area charges, and therefore all deliveries will be handled by a third party. To make it clearer, here's a list of places for the zone area:

Zone A: RM40
Cheras / Ampang / Kajang / Bangsa / Brickfields / Bukit Bintang / Chow Kit / Seri Kembangan / Mahkota Cheras / Setapak

Zone B: RM50
Kepong / Mont Kiara / Segambut / Gombak / Bandar Utama / Kota Damansara / Puchong / Bukit Jalil / Ara Damansara / Bandar Sunway / USJ

Zone C: RM70
Shah Alam / Kota Kemuning / Putrajaya / Cyberjaya/ Sungai Buloh / Rawang / Klang

You will have the option to select your preferred delivery time slot (11am-1pm, 1pm-3pm, 3pm-5pm & 5pm-7pm) for delivery in KL & Selangor. However we are unable to provide exact time delivery or facilitate other delivery time frame other than the stated, as all orders are taken out for delivery from one area to another, and it’s subjected to traffic condition and weather, a lot of factors can affect delivery timings such as traffic, the weather, etc. But rest assured, we will continuously put 150% effort into getting you your cakes ASAP!
You will be receive the cake according by the date that you selected.

Be sure that upon placing your order you are contactable through either WhatsApp or Call.

Also, please take note that when our rider arrives at the delivery location, they will allocate 10-15 minutes of waiting time. If however, past that there is no one there to receive the cake. Our rider will leave to proceed with their other deliveries and circle back to do yours. In that case, a re-delivery charge of RM30 will be imposed.
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Can be made, but a prior notice of a minimum of 48-hours is required. Therefore, this clause only applies to orders for the next day and more. If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do hit us up on WhatsApp or email. In a case that we are unable to fulfill your change due to the notice being under 48-hours, the initial cake order and delivery time will be fulfilled, regardless.
Wedding Cake: We have a minimum Ringgit spent for wedding cakes, with a minimum of two-tiers for a large wedding cake. Cupcakes tasting boxes are available to be purchased.
Large Corporate x Large Private Order: We have a minimum quantity set and Ringgit spent